Job Description

What a great opportunity for a talented leader to oversee the award winning, luxurious Lytle Park Hotel, the unique Residence Inn- The Phelps, and the vibrant AC Hotel Cincinnati!

Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.

Responsibilities: As the Area Managing Director, you will be responsible for the overall operations, strategy, and growth of the hotels. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the hotel's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Strategic Leadership:

• Develop and execute a comprehensive strategic plan to drive the three hotel's growth and profitability.
• Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
• Set long-term goals and objectives for the hotels and work towards achieving them.

Team Leadership:

• Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
• Provide guidance, mentoring, and development opportunities to team members.
• Encourage teamwork and open communication across all departments.

Operations Management:

• Oversee all operational departments including front office, F&B, banquets, housekeeping, maintenance, and more.
• Ensure smooth day-to-day operations by implementing efficient processes and procedures.
• Monitor service quality to maintain the highest standards of guest satisfaction.

Financial Management:

• Create and manage the hotels budget, allocating resources appropriately to various departments.
• Monitor financial performance, analyze variances, and implement corrective actions as needed.
• Drive revenue generation through strategic pricing, upselling, and innovative offerings.

Guest Experience:

• Foster a guest-centric culture throughout the hotel, prioritizing personalized service and exceptional experiences.
• Address guest concerns and feedback promptly, striving for continuous improvement.
• Implement initiatives to enhance guest satisfaction and loyalty.

Facilities Management:

• Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.
• Implement sustainability initiatives to minimize the hotel's environmental impact.

Regulatory Compliance:

• Stay updated on local and national regulations related to the hospitality industry and ensure the hotel's compliance.
• Maintain health and safety standards for guests and staff.

Our Culture: Empowered to Make a Difference

• At Pyramid Global, we value, support, and recognize the unique contributions of each team member.
• Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

• People First: A talented, diverse, and passionate team working together with respect.
• Integrity: Honesty and accountability to ourselves and colleagues.
• Excellence: Surpassing expectations through dedication and innovation.

• • A proven track record as a successful leader as a high end, luxury hotel or resort General Manager or Managing Director role.
  • A minimum of 10 years of hospitality experience showing progressive growth.
  • A college degree or a combination of education and experience equivalent to a college degree, preferrably in Hospitality, or Travel & Tourism Management.
  • Multiple property and Marriott experience preferred.
  • Exceptional leadership and communication skills.
  • Problem-solving abilities and critical thinking skills.
  • The flexibility to adapt to varying shifts, including weekends and holidays.
  • A commitment to maintaining a positive and organized work environment.

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