Job Description

Job Title : Assistant General Manager

Company : SafeSplash + SwimLabs – Louisville, KY

Location :

SafeSplash + SwimLabs – Louisville

3572 Springhurst Blvd.

Louisville, KY 40241

About SafeSplash + SwimLabs:

At SafeSplash + SwimLabs, our purpose is to Impact Lives. We enable a lifetime of water safety and opportunity by teaching the joy and skill of swimming. Our unique approach takes swimmers on a transformative journey—from being comfortable in the water, to becoming capable, then confident, and ultimately competitive. We believe that swimming isn’t just a skill—it’s a life skill and a pathway to empowerment. With our current success, we are excited to expand from one location to three, further extending our mission and impact.

Our Core Values:

1. We Know Swimming: As a collective of individuals and coaches, we pride ourselves on our team’s deep expertise and passion for swimming. (Lack of swimming knowledge is NOT a deal breaker; we can teach you!)
2. Impossible is Nothing: We hold an abundance mindset, believing that limitless opportunities arise when we approach challenges with creativity and positivity.
3. Progress Through Consistency: We believe that continuous, dedicated effort leads to meaningful results. We apply this belief both in and out of the water.
4. Positively Impact All: We strive to make a meaningful difference in the lives of every individual we encounter, creating a supportive environment that nurtures both personal and collective growth.
5. We are Comfortable Being Uncomfortable: We challenge the limits and encourage both our team and our swimmers to push beyond perceived barriers, turning obstacles into opportunities for growth and learning.
6. We Welcome All. Respect Required: We celebrate diversity and inclusivity, creating an environment where everyone is valued and treated with mutual respect.

Position Overview:

We are seeking an ambitious, dedicated Assistant General Manager who shares our passion for water safety and impacting lives. This is an exceptional opportunity for a motivated individual to contribute to our leadership team, work directly with our customers, and gain hands-on experience in operating and managing all aspects of a small business. As a General Manager in Training, you will be mentored and given the chance to prove your abilities, with the expectation that you will be promoted to the General Manager position if you’re a strong fit for our culture and mission.

Key Responsibilities:

Operational Excellence:

Oversee daily operations of the school, ensuring safety protocols, quality instruction, and smooth facility management.

Customer Engagement & Sales:

Engage with customers to boost enrollments and retention. Build strong, lasting relationships to enhance client satisfaction and ongoing engagement with our programs.

Team Collaboration:

Foster a collaborative and inclusive environment by supporting and motivating staff, ensuring alignment with our purpose and core values.

Leadership Development:

Work closely with our owners to learn operational, administrative, and leadership skills necessary for effective management.

Continuous Improvement:

Identify opportunities for process improvement, staff training, and program development to maintain high standards and drive the school’s continued growth.

Qualifications:

• A strong passion for water safety and a strong belief in our purpose to Impact Lives.
• An abundance mindset that embraces challenges and is comfortable being uncomfortable.
• Previous experience in a leadership, supervisory, or management role.
• Experience in customer-facing roles with a proven ability to engage with customers and foster lasting relationships.
• Excellent communication, organizational, and problem-solving skills, with the ability to quickly learn and apply operational procedures and business practices.
• Strong business acumen. Business degree or relevant experience preferred.
• Well versed in MS Office and comfortable figuring out new technologies on the fly.
• Commitment to our core values and a drive to create a positive impact on every individual.

Compensation:

Salary Range is $45,000 - $55,000 based on experience. This position will be eligible for incentive compensation up to 7.5% of base pay and health insurance.

Schedule:

This is an exempt, salaried position. Either the General Manager or Assistant General Manager is expected to be present during lessons. This includes weekends. The General Manager and Assistant General Manager will work together to rotate and cover the weekends.

Why Join Us?

Accelerated Leadership Path:

Immediate opportunity to grow into the General Manager role if you’re a great fit.

Impactful Work:

Contribute directly to impacting lives through water safety education, coaching, and community building.

Supportive Culture:

Work in an environment that values expertise, inclusivity, and consistent progress, where every team member is respected and welcomed.

How to Apply:

If you are ready to take the next step in your career and join a team that values impact, growth, and excellence, please submit your resume and a cover letter detailing your interest and experience to Will Baumgardner at will@safesplash.com. Applications without a cover letter will not be accepted. And what’s better than a cover letter? A cover video! Rise to the top of the stack by sending us a quick video of yourself telling us why you think our values align and why you are a perfect fit for this role!

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