Customer Service Representative Job at AB InBev, Michigan

aWNWQVQyVWFRcFloaWFLSlBhdlpuaTJO
  • AB InBev
  • Michigan

Job Description

Job Summary:

We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will serve as the first point of contact for our customers, providing timely, courteous, and efficient support. You will handle inquiries, resolve issues, and ensure a positive customer experience through all interactions.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or in person in a prompt and professional manner.
  • Resolve product or service issues by clarifying the customer’s concern, determining the cause, and selecting the best solution.
  • Maintain detailed and accurate records of customer interactions, transactions, and feedback in the CRM system.
  • Follow up to ensure full resolution and customer satisfaction.
  • Escalate unresolved or complex issues to the appropriate departments.
  • Stay up to date with product knowledge, policies, and procedures.
  • Assist with returns, exchanges, and order tracking when necessary.
  • Contribute to team performance by meeting individual and team goals.

Qualifications:

  • High school diploma or equivalent required; associate or bachelor’s degree is a plus.
  • Previous experience in customer service or a related field preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using computers, email, and customer service software (e.g., Zendesk, Salesforce).
  • Ability to multi-task, prioritize, and manage time effectively.
  • A positive, empathetic, and professional attitude toward customers at all times.

Job Tags

Similar Jobs

Walton Global

Senior Vice President, Capital Markets, West Job at Walton Global

 ...Asia, China and Canada. Position Summary The SVP, Capital Markets, is responsible for identifying and establishing contact with...  ...applicable FINRA and SEC rules and regulations Achieve a minimum level of daily calls, contacts, and other activity metrics ... 

Guthrie

Speech Pathologist - Skilled Nursing Unit - Part Time Job at Guthrie

 ...facilities and entity specific policies. Is familiar with and acts according to contents of applicable professional code, employee/handbook, unit Policy & Procedure and organizational policies. 9. Meets established organizational productivity standards within a fiscally... 

Sanrio, Inc.

Brand Sports Collaborations & Events Manager Job at Sanrio, Inc.

 ...to the ballpark, the arena, the pitch, and beyond. &##127936;&##127954;&##127944; Sanrio North America is looking for a Brand Sports Collaborations & Events Manager to lead the planning and execution of Sanrios growing portfolio of sports collaborations across... 

Promanco, Inc

Vice President, Real Estate and Development Job at Promanco, Inc

&##127959; We're Hiring: Vice President of Real Estate &##127969; Promanco, a privately held real estate management and contracting...  ...seeking a visionary VP of Real Estate to lead our property development and management efforts across a diverse portfolio. With millions... 

Phillips Brothers Real Estate

Junior Real Estate Project Manager Job at Phillips Brothers Real Estate

 ...Job Title : Junior Real Estate Project Manager Location: Alpharetta, GA Office requirements : In-office Monday through Thursday 8:00 AM to 4:00 PM. Work from Home Fridays. Unlimited PTO. Infrequent site visits on an as-needed basis. About us: Phillips Brothers...