Customer Service Representative Job at Brilliance.com, Miami, FL

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  • Brilliance.com
  • Miami, FL

Job Description

Become the Gem of Our Team as a Customer Service Representative!

Do you have exceptional communication skills and a passion for helping people? Are you quick on your feet, detail-oriented, and always looking for ways to go above and beyond for customers? If so, you might be the perfect fit for our Customer Service Representative role at Brilliance.com!

Job Overview:

This role involves handling customer calls with professionalism and a solutions-oriented approach, ensuring exceptional support for luxury products.

Key Responsibilities:

  • Handle customer calls with professionalism and a focus on solutions.
  • Provide knowledgeable support for luxury products.
  • Use CRM tools to manage customer interactions efficiently.
  • Collaborate using Slack and GSuite for smooth internal communication.

Requirements:

  • Enthusiasm and passion for delivering excellent customer service.
  • Excellent written and spoken English.
  • Familiarity with CRM systems, Slack, and GSuite is a plus.
  • Willing to relocate to Boynton Beach FL.

Terms

  • Compensation: $40,000.00 - $50,000.00 per year (base on experience and evaluation, we are flexible)
  • M-F, weekends off
  • Full Time (Dayshift)
  • 5 Paid Vacation Days (after one year of employment)
  • Paid Legal Holidays (that fall on business days): New Year's, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, etc.
  • 401K (eligible after six months of employment)
  • Access to Health Insurance with Company Contribution

About Us:

Brilliance.com is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.

Why Join Us?

  • Job Stability: Over 35 years of market success, offering long-term security.
  • Work with a luxury brand that values customers - 3,000+ 5-Star Reviews on Trustpilot.
  • Be part of a growing, innovative company in the fine jewelry industry.
  • Competitive opportunities for skill development and career advancement.

Job Tags

Holiday work, Full time, New year, Relocation, Flexible hours, Day shift,

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