Job Description

Job Description:

This position requires independent decision making to respond to and resolve complex billing, customer requests, inquiries or complaints with extensive job knowledge and/or experience in corporate procedures & policies. Provides analytical support for internal customers in the Customer Service business unit. Position emphasizes public relations, effective revenue risk management and provides a variety of information regarding the company. Makes decisions to pay for service recovery up to $250 and assists in claims investigations. Handles situations which may require adaptation of response or extensive research. Provides direction and guidance to less experienced team members. May assist Supervisor with multiple tasks in support of daily operations.

Key Responsibilities:

Troubleshooting:

• Handle escalated troubleshooting calls and provide advanced support for EV charger issues.
• Communicate clearly and empathetically with customers.
• Document troubleshooting steps and resolutions.

Administrative Support:

• Schedule and coordinate installation and maintenance appointments.
• Process online enrollment applications including reviewing photos to determine if they meet qualifications.
• Maintain and organize customer records.
• Perform various administrative tasks like data entry and filing.

Qualifications:

• Experience in customer service or technical support preferred.
• Strong communication and problem-solving skills.
• Organized and able to manage multiple tasks.
• Proficient with basic computer software and systems.
• High school diploma or equivalent required.

Job Tags

Similar Jobs