Job Description

We are looking for a Customer Service Representative to handle escalated troubleshooting calls and provide administrative support. The ideal candidate will have good problem-solving skills and a strong commitment to customer service.

Key Responsibilities:

Troubleshooting:

• Handle escalated troubleshooting calls and provide advanced support for EV charger issues.
• Communicate clearly and empathetically with customers.
• Document troubleshooting steps and resolutions.

Administrative Support:

• Schedule and coordinate installation and maintenance appointments.
• Process online enrollment applications including reviewing photos to determine if they meet qualifications.
• Maintain and organize customer records.
• Perform various administrative tasks like data entry and filing.

Qualifications:

• Experience in customer service or technical support preferred.
• Strong communication and problem-solving skills.
• Organized and able to manage multiple tasks.
• Proficient with basic computer software and systems.
• High school diploma or equivalent required.

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