Customer Service Representative Job at Insight Global, Juno Beach, FL

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  • Insight Global
  • Juno Beach, FL

Job Description

We are looking for a Customer Service Representative to handle escalated troubleshooting calls and provide administrative support. The ideal candidate will have good problem-solving skills and a strong commitment to customer service.

Key Responsibilities:

Troubleshooting:

  • Handle escalated troubleshooting calls and provide advanced support for EV charger issues.
  • Communicate clearly and empathetically with customers.
  • Document troubleshooting steps and resolutions.

Administrative Support:

  • Schedule and coordinate installation and maintenance appointments.
  • Process online enrollment applications including reviewing photos to determine if they meet qualifications.
  • Maintain and organize customer records.
  • Perform various administrative tasks like data entry and filing.

Qualifications:

  • Experience in customer service or technical support preferred.
  • Strong communication and problem-solving skills.
  • Organized and able to manage multiple tasks.
  • Proficient with basic computer software and systems.
  • High school diploma or equivalent required.

Job Tags

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