Job Description

Russell Tobin's client is hiring a Customer Service Representative in East Syracuse, NY

Employment Type: Contract

Location: Onsite - East Syracuse, NY 13057

Schedule: Monday-Friday 10:30am-7pm

Pay rate: $17-$18/hr

Responsibilities:

Handle inbound calls from ECPs regarding lens orders, order status, tracking, remakes, and general inquiries
Make outbound calls to follow up on pending jobs
Manage an average call volume of approximately 8 calls per hour
Provide multi-channel support (phone, email, chat, and other platforms as needed)
Resolve customer issues using internal tools, business judgment, and cross-functional collaboration
Escalate unresolved issues following established procedures
Maintain productivity, quality, and customer satisfaction standards
Communicate professionally using courteous and clear language
Work collaboratively in a team-focused environment

Requirements:

High School Diploma or equivalent preferred (not required)
Strong written and verbal English communication skills with the ability to perform basic math
Optical experience preferred (opticians, optical front desk, or lab experience a plus); ABO certification is a plus with opportunity for pay increase after hire
Strong customer service background with a customer-focused mindset and commitment to first-contact resolution
Comfortable handling both inbound and outbound calls
Detail-oriented with strong problem-solving skills and intermediate computer skills, including proficiency with Windows OS, Microsoft Office, and internet/web browsers

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Job Tags

Contract work, Work at office, Monday to Friday,

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Customer Service Representative Job at Russell Tobin, East Syracuse, NY

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