Job Description

Compensation: $20-22/hr

Responsibilities:

• Use and promote the OneQ and One Global Team goal.

• Focus on accurately and consistently completing all work.

• Actively suggest edits to documentation and to workflow.

• Consistent and constant communication in Teams channels and in email.

• Fully capable of completing at a minimum Data IO Level I task.

• Facilitate the delivery of digital files via various file transmissions means such as Aspera (P2P and

Faspex), Signiant, FTP as well as multiple client proprietary transmissions tools.

• Download and ingest digital files and post to various storage servers in a timely manner.

• Facilitate communication between Data IO and all other departments to schedule and resolve issues

within a fast-paced, dynamic workflow.

• Continuously monitor progress of multiple projects to maximize resources and time efficiency.

• Log digital assets as they come in and notify the recipients as soon as possible.

• Run verification tools, such as Verifier ++, MD5 checksums to validate file integrity.

• Create proxies through proxy creation tools and hot folders.

• Barcode and log physical assets as they come and notify recipients as soon as possible.

• Properly scan and check-out physical assets to secure and approved environments for tracking.

• Create shippers and ship physical assets by coordinating with local couriers or freight companies.

• Restore digital files from LTO and post to production servers.

• Archive digital files to LTO for internal and client back-ups.

• Mount and load digital files to external hard drives.

• Manipulate files including renaming, renumbering, and updating metadata information.

• Proactively coordinate with key production stakeholders to manage disk space within SAN and

various production servers so minimize delays for incoming files.

• Maintain DATA IO / Packaging Manual used to communicate summary of platform specifications to

other operators.

• Update status of the disposition of assets in multiple work order-based asset management systems,

including manually updating metadata, workability, in-progress, and completion of tasks.

• Address lag issues as they come up or discrepancies in media files when received to expedite

possible re-delivery and to minimize delays.

• Escalate all issues as they come up if deadlines are in jeopardy, especially for media assets that are

associated with sensitive, high-profile titles.

• Represent and uphold all departmental policies and procedures and maintain an exceptional level of

service for both external and internal clients.

• Ensure the security protocols are followed.

• Other related tasks as assigned to fulfill responsibilities.

Requirements

• A positive attitude when experiencing obstacles and enthusiasm towards getting work done.

• Ability and willingness to learn new methods, procedures, or techniques and take on new tasks.

• Passionate about quality, customer experience and customer service excellence.

• Detail oriented and strong organizational skills.

• Excellent in multi-tasking.

• Excellent communication skills.

• Ability to work on your own initiative.

• Great team player and willingness to help and train others.

• Dependable.

• Works Autonomously without supervision.

• Works well under pressure.

• Willingness to take on new work.

• Innovative Ideas for Improving the Process.

• Experience with Internal and External customer communications.

• Communication requirements with Client Representatives and coordinate with on boarding to

ensure successful deliveries.

• Understand, process and initiate escalation processes.

• Advanced knowledge of Windows, Mac and Linux operating systems including command line.

• Background or training in IT, postproduction workflows and new media.

• Experience in industry standard delivery and file transfer mechanisms including Aspera P2P,

Aspera Faspex, Signiant, FTP, etc.

• Experience in dealing with different types of physical media formats including drives, tapes,

disks as well as managing LTO archives.

• Experience in dealing with storage solutions such as Quantum’s StorNext, and LTO.

• Understanding of computer networks including DMZ, production networks, VPNs, and firewalls.

• Understanding of computer hardware, protocols, and firewalls in a production environment a

plus.

• Experienced Data Management.

• Understanding of media including metadata, XMLs, audio and video formats, codec etc.

Experience:

• 1 to 2 years of experience in a data operations environment is preferred.

Education:

• Bachelor’s Degree from an accredited College/University or equivalent professional experience.

• Bachelor's degree in computer science a plus.

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