Job Description

SUMMARY

We are recruiting for a Senior Delivery Manager to join our client company’s team in a Full-Time, Direct role in Charlotte, NC to provide effective leadership, training, motivation, and supervision to all delivery personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Personnel Management:
• Interview and select the best internal and external candidates for open positions.
• Provide direct on the job training for Area Delivery Mangers and indirectly all delivery personnel.
• Conduct performance reviews to communicate performance issues, achievements, and opportunities for employees.
• Handle any discipline or performance issues according to company policy, maintaining proper documentation.
• Work with all personnel regarding the implementation of changes in procedures and systems.
• Conduct regular division meetings to communicate upcoming programs, safety topics, events, issues / opportunities.
• Collaborate with HR to ensure proper staffing and ongoing recruiting to meet business needs and maintain a fully staffed department.
• Conduct/participate in cross-training with sales and operations.
• Ensuring Account Service:
• Assigns job tasks to driver according to delivery route schedules.
• Work with customers to ensure the timely delivery of product.
• Fill-in and cover routes as required, including assisting drivers to deliver and unload product when necessary.
• Responsible for ensuring delivery service standards related to product rotation (Product Freshness Rotation Policy), display placement, competition placement, and other customer service needs.
• Follow-up on all customer complaints in assigned accounts to ensure problems are resolved to prevent recurrence.
• Working with sales and operations, consistently review routing efficiency and make changes when necessary. Strive to be the preferred distributor in the market while complying with service policy standards.
• Conduct regular market ride/work-with activities to assess market conditions and training needs.
• Other Duties:
• Member of the Risk Management Team and Safety Committee.
• Maintain safety records for delivery to measure compliance with safety systems.
• Understand warehouse activities regarding driver check-in or check-out, specials, code-dating and truck loading.
• Proficient with routing software (RoadNet) and RAS software (VIP). Consistently review routing efficiency and make changes as necessary.
• Understand the general budgeting process and how it affects the performance measurement of the delivery unit.
• Available to work evenings and weekends to promote special event promotions.
• Obey all Federal, State and local laws.
• Ensure compliance with all FMCSR.
• Ensure issues with fleet and equipment are reported for maintenance.
• Assist in preparation of monthly Fleet Assessment.
• Meet and achieve goals outline in delivery KPI.

REQUIREMENTS

• 5+ years of experience as a manager – experience overseeing supervisors and drivers is highly preferred
• Experience in a distribution company highly preferred
• Experience providing on the job training for Area Delivery Mangers and indirectly to all delivery personnel
• Proficient with routing software (RoadNet) and RAS software (VIP). Consistently review routing efficiency and make changes as necessary.
• Understanding of how to ensure compliance with all FMCSR.
• Experience mainting safety records for delivery to measure compliance with safety systems.
• Understanding of warehouse activities regarding driver check-in or check-out, specials, code-dating and truck loading.
• Ability to ensure delivery service standards related to product rotation (Product Freshness Rotation Policy), display placement, competition placement, and other customer service needs.
• Excellent ability to address customer complaints in assigned accounts to ensure problems are resolved to prevent recurrence.
• Experience working with sales and operations, consistently reviewing routing efficiency and making changes when necessary.
• Experience supervising a department of 5-10 employees with indirect supervision of of 35-50 employees
• Analytical – Synthesizes complex or diverse information; uses intuition and experience to complement data.
• Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.
• Technical Skills – Strives to continuously build knowledge and skills; shares expertise with others.
• Interpersonal – Listens to others without interrupting; remains open to others’ ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.
• Teamwork – Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.
• Change Management – Communicates changes effectively; monitors transition and evaluates results.
• Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others.
• Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; continually works to improve supervisory skills.
• Business Acumen – Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Cost Consciousness – Works within approved budget; contributes to profits and revenue.
• Organizational Support – Follows policies and procedures; supports organization’s goals and values; benefits organization through outside activities.
• Judgement – Displays willingness to make decisions; supports and explains reasoning for decisions.
• Motivation – Sets and achieves challenging goals; measures self against standard of excellence.
• Professionalism – Treats others with respect and consideration regardless of their status or position.
• Safety and Security – Observes safety and security procedures.

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