Job Description

Job Description

We have a 12 month contract to hire opportunity for several Desktop Technicians in the greater Sacramento Area

SHIFT INFORMATION: This positions will support multiple shifts and candidates must be flexible to work any shift assigned (Day, swing, night)

LOCATION INFORMATION: This position will cover multiple locations in the greater Sacramento/Northern Valley. There may be travel to Modesto/Central Valley, and Burlingame / Bay area. Mileage will be reimbursed at the current IRS mileage rate.

Qualifications:

• Experience level: Entry Level
• Education: No Degree Required

Job Description:

• This is a hands-on technician role and will require all elements of deploying workstations from unboxing computers to setting up workstations and connecting network cables, decommissioning workstations; and reconfiguring workstations.

Duties May include:

• Configures and installs new hardware and upgrades to existing user system components.
• Ensures proper configuration and performance of installed computer/mobile devices.
• Coordinates the installation of computer/mobile devices and peripherals with vendors.
• Assists with the accuracy and integrity of the asset control process.
• Software performs the installation of approved software on computer/mobile devices, following the standard procedures
• Assists with providing problem resolution, analysis, specifications and configurations, coordination, testing, and installation of computer/mobile device based software, peripherals, local area networks (LAN) and other peripheral equipment.
• May assist with informal training of computer/mobile device users. Assists in the maintenance of asset control and adherence to departmental / system policy directives and maintains the highest level of data security.
• Troubleshooting provides first-level problem resolution for enterprise/system-wide computer/mobile device hardware, operating system software, application programs, peripheral equipment, and LAN interfaces.
• Within general guidelines, manages priorities based upon severity, workflow, and time constraints.
• Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems.
• Works with other Desktop Support staff, Network Engineers, and system/program application personnel to resolve technical issues as required.
• Works with other IS team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the service tracking tool(s).
• Coordinates tasks and activities with other departments/sections and vendors as appropriate or directed.
• Formulates service support efforts based on customer schedule needs.
• Maintains courteous rapport and friendly customer relations; communicates with users at their level of understanding.
• Maintains confidentiality of all data.
• Hardware Assists with analyzing, defining specifications, configuring, coordinating, installing, repairing and testing computer/mobile devices, peripheral equipment (including but not limited to: projectors, scanners, and other multimedia equipment) and LAN interfaces.
• Assists with analyzing and defining specifications for user computer/mobile device requirements.

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