Job Description

Digitization Manager

Location: 100% on-site in Kansas City, MO.

Schedule: Monday – Friday, normal business hours with overtime expected

Salary range: 90 – 110K + benefits

The Digitization Manager will lead efforts to convert paper documents into digital formats for a federal government client. This Manager will oversee all operations at the site in Kansas City and will report to the Director of Business Operations at the HQ in Maryland. Candidates must have the ability to lead and develop a large team in a fast-paced production environment with the goal of meeting and exceeding all production quotas. This Manager should have advanced computer skills with various office and productivity software.

Responsibilities:

• Supervise personnel to ensure accurate and efficient work performance.
• Oversee a team of 60-75 data entry operators, scanners, and 3 team leads.
• Monitor and improve service volume, timeliness and quality metrics.
• Use tools and software such as Excel to create reports, track progress and provide updates to Sr Management.
• Primary POC for local operations to include interfacing with client and partner(s).
• Implement training and update staff on standards and procedures.
• Ensure safety policies and processes are followed.
• Troubleshoot process problems and develop solutions.
• Report to the Director of Business Operations

Experience/Qualifications:

• U.S. citizen with ability to pass in-depth federal government background investigation.
• High school diploma required; bachelor’s degree preferred.
• Minimum of three years of supervisory experience in an office and/or technical environment.
• Proficiency with technology and records management practices.
• Advanced typing skills.
• Proficient in Microsoft Office (Word, Excel).
• Experience with Project Management software such as Microsoft Project and Visio
• Strong management, coaching, and training skills.
• Ability to maintain files, generate reports, and manage timecards.
• Strong analytical skills.
• Exceptional verbal and written communication skills as well as in-person presentation skills.

Desired:

• Experience with document digitalization, including shipping, prep, scanning, imaging, indexing, QA, and training
• Proficiency with Mekel MACH7 microfiche machine, DVD conversion, and/or audio/video conversion equipment
• Agile/SCRUM experience and/or certification

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