Job Description

A Top Streaming Service is seeking a proactive and detail-oriented Employee Services Generalist to support the launch and day-to-day operations of an innovative, guest-facing entertainment venue. This individual will play a vital role in delivering a smooth and high-touch employee experience, working closely with on-site HR leaders and cross-functional partners across HR, Payroll, Finance, and Talent Operations.

**This role will begin as part-time, with the opportunity to transition into a full-time position.

Key Responsibilities

• Serve as the primary HR operations contact on-site, supporting employees through key lifecycle moments from onboarding to offboarding.
• Act as a liaison between on-site HR leadership and centralized HR teams to ensure consistent service delivery and issue resolution.
• Develop, document, and optimize operational workflows and process frameworks.
• Lead or support special projects related to process improvement, compliance, and knowledge management.
• Create and maintain clear work instructions, job aids, playbooks, and internal communications.
• Partner with cross-functional teams (e.g., Benefits, Mobility, Talent Acquisition) to support HR operations and venue launch activities.
• Identify and resolve complex HR inquiries or escalations in collaboration with centralized HR teams.
• Monitor and adapt to changing business needs, ensuring operational practices remain scalable and compliant.
• Support ongoing compliance initiatives, adapting to evolving regional and industry regulations.
• Provide general administrative and ad hoc support as needed.

Ideal candidates will have:

• 3–4+ years of experience in HR Operations, HR Shared Services, HRBP, or related HR functions
• Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience)
• Strong understanding of HR lifecycle processes and employment/labor laws
• Experience with HR systems and ticketing platforms (e.g., Zendesk)
• A data-driven mindset with the ability to leverage insights to improve processes
• Proficiency in creating documentation, such as job aids, process maps, and presentations
• Exceptional time management, multitasking, and organizational skills
• Flexibility to work across time zones and adjust to shifting priorities
• Bonus points for: retail or hospitality experience, HR or project management certifications

Please submit your resume for immediate consideration!

You can use to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

Job Tags

Similar Jobs