The Payment Processing Specialist is responsible for processing various currency payment instructions in accordance with Firm policy and procedure. Payment instructions may be a manual instruction such as fax or an automated instruction such as swift or client worldview. S/he will be responsible for entering/verifying manual instructions or repairing/verifying automated instructions in a fast paced and deadline driven environment while ensuring standards of quality and controls are met. Finally, at times, s/he will need to process/research the instructions in the Keystone system as well as respond to internal inquiries from Account Executives and internal areas.
Responsibilities:
1. People Skills: - Demonstrate quality working relationships with others in the group as well as internal parties. - Demonstrate responsiveness to client needs and a proactive approach toward problem avoidance. - Communicate professionally and constructively with team members as well as clients and internal parties - Demonstrate and display teamwork with fellow co-workers by: assisting in daily responsibilities, valuing differences, building positive work relationships and demonstrating flexibility.
2. Control/Risk Management: - Identify, escalate and communicate risks appropriately - Ensure all instructions are appropriately processed in a timely and accurate manner while adhering to Client policies and procedure and the various processing deadlines. - Escalate unclear instruction to management - Making recommendations for control improvements - Promptly and accurately follow new or updated procedures - Help reduce number of errors, receivables and E&O's by suggesting control procedures or introducing automation. - Demonstrate responsiveness to inquiries by responding to in a timely manner with thoughtful solutions which prevent problems and provide quality service
3. Process Improvement: - Seek to understand all processes, procedures and practices; challenge those that don’t make sense - Identify opportunities to improve the FT payment processing - Identify and escalate manual instruction that has potential for automation or non-STP’d automated instruction with incorrect formatting in order to increase STP rate - Optimize productivity, while balancing the need to meet each client’s deadlines
Skill Set: Requirements:
- Excellent oral and written communication skills
- Strong customer service skills
- Strong Organizational Skills
- Ability to work effectively in a fast paced deadline driven environment
- Detail oriented
- Able to work in a team environment and independently
- Strong typing skills
- Knowledge of USD and Foreign Currency Payment Processing, Keystone & Rightfax a strong plus
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