Job Description

The Family Advocacy Program (FAP) General Clerk III will provide administrative and clerical support to the Family Advocacy Program (FAP) team, working in a dynamic environment that requires attention to detail, strong communication skills, and the ability to perform a variety of administrative duties. This position supports military service members and their families and requires interaction with clients, staff, and external agencies.

Primary Duties and Responsibilities:

• Perform general administrative and clerical duties to support the daily operations of the Family Advocacy Program.
• Draft and edit correspondence, reports, and other official documents using Microsoft Word, PowerPoint, and Excel.
• Enter, update, and retrieve data using management systems and databases.
• Provide customer service support including answering phones, scheduling appointments, and managing office communications.
• Prepare presentations and briefing materials as required by the program.
• Support program staff in event coordination, training facilitation, and community outreach activities.
• Maintain office files, records, and other program documentation in accordance with regulatory requirements.
• Ensure all duties are completed in compliance with applicable Army Community Service (ACS) programs, installation policies, and regulatory guidelines.

Required Qualifications:

• Minimum of one (1) year of experience working with a military or civilian social service agency, or as a military Family Member.
• Minimum of two (2) years of documented experience with Microsoft Word, PowerPoint, and Excel.
• Basic computer skills, with the ability to enter and retrieve data from management systems.
• Proficiency in oral and written communication.
• Valid and unrestricted motor vehicle license.
• Ability to perform all assigned duties independently and as part of a team.
• Ability to complete all training as required by installation, program regulations, and policies.
• Knowledge of Army Community Service (ACS) programs is highly preferred.

Clearances:

• Must be able to obtain and maintain a current National Agency Check with Inquiries (NACI) clearance throughout the duration of the contract.
• The NACI will be conducted during the employee in-processing phase.

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