Job Description

Nestled in the heart of downtown, our luxury hotel offers an unparalleled guest experience, combining excellent service, exquisite accommodations, and top-tier amenities. We are seeking a dynamic and experienced Hotel Operations Manager to oversee the daily operations, ensuring exceptional service and efficiency across all departments.

Key Responsibilities:

• Oversee daily hotel operations, including front desk, housekeeping, and guest services.
• Ensure an outstanding guest experience by maintaining the highest standards of hospitality and service.
• Monitor and improve occupancy, ADR, and RevPAR.
• Train, mentor, and lead department managers and staff to uphold brand standards.
• Implement and maintain policies, procedures, and safety regulations.
• Collaborate with the General Manager to develop strategic initiatives and business plans.
• Manage budgets, forecasts, and financial performance for the front office and housekeeping departments.
• Address guest concerns promptly and professionally to maintain satisfaction and loyalty.

Qualifications:

• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum of 5 years of experience in hotel operations, with at least 2 years in a leadership role.
• Keen eye for detail and hotel presentation in public areas.
• Excel at guest service.
• Strong knowledge of hotel management software and operational best practices.
• Exceptional leadership, communication, and problem-solving skills.
• Ability to multitask and thrive in a fast-paced, luxury hospitality environment.
• Proven track record of driving guest satisfaction and operational excellence.

What We Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for professional growth and career advancement.
• A supportive and vibrant work environment in a premier downtown location.

If you are a results-driven hospitality professional passionate about delivering top-tier service, we invite you to apply and join our esteemed team.

Click apply or email your résumé to kevin@harperjobs.com .

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