Job Description

Overview:

We are seeking an experienced and highly skilled House Manager to oversee the daily operations of the semi-formal primary residence located on a large property, along with several other buildings within the family estate. The ideal candidate will be a detail-oriented, proactive, and flexible professional with a strong background in managing a multi-building estate, leading a large housekeeping team, and ensuring a seamless living environment for the principals and their guests. This is a hands-on role requiring exceptional organizational skills and a deep understanding of high-end, white glove, domestic service.

Key Responsibilities:

• Household Operations: Manage all aspects of the homes’ daily operations, ensuring smooth and efficient functionality with an emphasis on invisible service. Oversee cleaning, maintenance, and organization of all areas of the residence, ensuring that staff interactions remain discreet, and that the principals’ privacy is respected at all times.
• Staff Supervision: Lead and mentor a team of housekeepers. Conduct regular training, performance evaluations, and scheduling to ensure a high standard of service.
• Vendor Management: Oversee relationships with outside vendors and contractors (e.g., cleaners, maintenance workers etc.). Ensure all services are delivered according to agreed standards and timelines.
• Event Planning & Hospitality: Coordinate in-house events, dinners, and gatherings, ensuring all aspects of the events run smoothly, including meal deliveries, guest services, and logistics. Provide exceptional hospitality to guests, maintaining a warm and professional atmosphere.
• Inventory & Supplies Management: Maintain stock levels of household supplies, including cleaning products, groceries, and other household essentials. Order supplies as needed and ensure everything is properly stored and organized.
• Scheduling & Calendar Management: Manage the principals' daily schedules, appointments, and travel arrangements. Coordinate household staff to ensure that all activities and tasks are performed on time.
• Security & Confidentiality: Ensure the security of the household, including the safety of the principals and staff. Always handle confidential matters with discretion and professionalism.

Key Qualifications:

• Experience: At least 10-15 years of experience in high-level household management, with a proven track record in managing large residences and staff. Experience in a semi-formal or formal environment is required.
• Leadership: Strong leadership skills with the ability to manage and inspire a diverse team. Previous experience in managing household staff and vendor relationships.
• Organizational Skills: Exceptional organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Communication Skills: Excellent verbal and written communication skills. Ability to interact confidently with principals, staff, guests, and vendors.
• Problem-Solving: Ability to anticipate needs, address issues proactively, and find effective solutions quickly.
• Confidentiality: High level of integrity and confidentiality in all matters related to the household and its operations.
• Flexibility: Must be flexible and adaptable to the evolving needs of the household, including working evenings and weekends as required.
• Technology Proficiency: Comfort with using household management software and general office tools (email, calendars, etc.).

Core Responsibilities:

1. Antique Furniture, Tapestries, Silks, and Wool Rugs:

• Expertise in the care and preservation of antique furniture, including wood polishing, proper handling, and restoration.
• Knowledge of handling delicate tapestries and fine fabrics such as silks and wool, ensuring they are maintained in optimal condition.
• Experience with the storage, cleaning, and protection of valuable rugs, including orientals, silks, and wool rugs, preventing wear and damage over time.
• Attention to detail in ensuring that the aesthetic of these valuable pieces aligns with the overall decor of the residence, preserving their historical integrity and value.

1. Fine Linens:

• Expertise in selecting and maintaining high-quality linens, including bed sheets, tablecloths, napkins, and towels made from materials such as Egyptian cotton, linen, and silk.
• Knowledge of proper care, cleaning, and storage of fine linens to ensure longevity, including ironing and folding techniques.
• Familiarity with monogramming and embroidery on linens to add a personalized, elegant touch.
• Ability to distinguish between various types of linens based on thread count, weave, and fabric quality.

1. Silver & Formal Table Settings:

• Proficient in the use and care of sterling silver, including polishing, storing, and managing silverware and serving pieces.
• In-depth understanding of formal table settings, including placement of flatware, glassware, and china, following traditional rules (e.g., European vs. American style).
• Knowledge of proper etiquette for using different types of silverware (e.g., fish forks, soup spoons, dessert forks) for various courses.
• Ability to set and maintain a formal dining table, ensuring the aesthetic aligns with the event's style and the hosts' preferences.
• Experience in coordinating formal dinnerware, glassware, and silver, ensuring each piece complements the overall table setting.

1. Fine Clothing:

• Expertise in the care and maintenance of high-end fabrics such as cashmere, silk, wool, and fine cotton, including proper cleaning methods and storage to preserve quality.
• Familiarity with luxury brands, including their materials, stitching techniques, and overall craftsmanship.
• Knowledge of seasonal wardrobe rotation, maintaining garments in pristine condition throughout the year.

1. Art Management & Preservation:

• Expertise in the care and preservation of fine art collections, including paintings, sculptures, and other valuable artwork.
• Knowledge of proper storage, display, and environmental conditions (lighting, temperature, humidity,) to ensure the longevity of art pieces.
• Experience in coordinating conservation and restoration services for artwork as necessary.
• Familiarity with art prevenance, ensuring that pieces are properly documented and insured.

Additional Requirements:

• Valid driver’s license and a clean driving record.
• Flexibility with scheduling.
• Background check and references required.

Compensation:

• Competitive salary based on experience.
• Benefits package including health insurance, paid vacation, and potential for bonuses.

If you are a seasoned professional with a passion for household management and possess the ability to maintain high standards of service in a busy and dynamic environment, we encourage you to apply for this exciting opportunity.

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