Job Description

Pay: $24-$26/hr on Temp side, $63,000/hr on Perm Side

Temp to Perm

Hybrid role: Monday/Wednesday/Friday at home, Tuesday/Thursday in office

Job Title: Learning and Events Coordinator - Specializing in Legendary Service and Expert

Administrative Coordination

Overview:

This role emphasizes exceptional service delivery and meticulous administrative coordination across various functional areas. The focus is on providing outstanding member support, optimizing administrative efficiency, managing programs, and ensuring the flawless execution of events. The ideal candidate will excel in creating memorable member experiences, streamlining operational processes, and contributing significantly to the success of community and learning initiatives.

Key Responsibilities:

1. Administrative and Operational Excellence

Member and Customer Support:

• Provide timely and professional responses to inquiries from members and prospects.
• Maintain accurate member records in the NetFORUM database and handle payment processing with precision.
• Collaborate with internal teams (Marketing, Accounting, IT) to help design and implement the annual membership billing process.
• Perform minor website updates and provide support for customer service platforms.
• Provide administrative and project coordination support for the annual Awards and Scholarship process cycle.

Program and Event Administration:

• Offer comprehensive administrative support for various learning programs, including event planning, speaker coordination, and technology management (NetFORUM, eShow, BlueSky).
• Oversee webinar logistics, from scheduling to hosting, and manage registration processes for programs.
• Enhance internal processes and technological applications for better efficiency and service.
• Provide onsite and virtual support for events, closely collaborating with the marketing team to promote learning opportunities.
• Ensure the accuracy and relevancy of SIG event information on the platform and contribute to SIG discussions and planning.
• Serve as the customer service support lead for SIGs, facilitating events and enhancing the participant experience.

2. Association Forum Conference Center Concierge:

• Schedule and manage the use of the Association Forum conference center, coordinating logistics such as bookings and catering.
• Offer exceptional support during events to ensure smooth execution and attendee satisfaction.

3. Other Duties:

• Undertake additional responsibilities aligned with the association’s strategic goals, including leading special projects or initiatives that advance the organization’s mission.

Skills and Qualifications:

• Proven experience in customer service, administrative support, and event management.
• Strong organizational skills with the ability to handle multiple projects and deadlines effectively.
• Excellent communication skills, both written and verbal, with a focus on delivering high-quality member support.
• Proficiency in database and event management software, with a keen eye for process improvement.
• Ability to collaborate effectively across teams and stakeholders, demonstrating flexibility and a commitment to excellence.

This role calls for someone with a balance of excellent interpersonal skills, strong organizational capabilities, and an unwavering dedication to delivering high-quality service to members. If you're detail-oriented, service-driven, and passionate about enhancing community and learning experiences, this role offers a dynamic and rewarding opportunity to contribute to the growth and success of the organization.

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