Our client is a leader in the automotive industry and they are looking to add a Onboarding Specialist to the team!
The Onboarding Specialist is responsible for:
· Answer all inbound phone calls and requests from clients in a timely fashion
· Document customer interactions properly within the CRM as a matter of record
· Collaborate with Billing, Sales, and Product Management teams on special projects related to customer tool usage
· Provide remote training to customers to ensure full capability of tools are utilized with no issues
· Follow up with client on any technical issues; escalate if necessary
· Assist with integration of tools in the client's system and monitor client usage reports
Qualifications:
· High School diploma or GED
· Minimum of 2 years working in technical support or equivalent environment
· Strong verbal and written communications skills
· Able to successfully navigate Windows 10 and Office 365
· Superior customer service skills
· Ability to multi-task, prioritize, and manage time effectively
**If interested, please email resume for immediate consideration! **
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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