Job Description
Job Title: Surgery Scheduler - MUST HAVE EXPERIENCE
Location: Plano, Texas
Job Type: Full-Time
Salary: Competitive
About the Role:
We are seeking a detail-oriented and patient-focused Surgery Scheduler to join our growing administrative team. This role goes beyond basic scheduling—our ideal candidate brings hands-on surgery coordination experience , understands the nuances of insurance processes, and thrives in a fast-paced, patient-centered environment.
You'll be the key liaison between patients, surgeons, and insurance providers—ensuring a seamless, supportive experience from pre-op to post-op.
Key Responsibilities:
- Schedule and coordinate surgical procedures, including confirming details (date, time, location) and sharing pre-op/post-op instructions.
- Engage with patients directly—often in the exam room—to schedule surgeries or initiate insurance authorization processes.
- Manage insurance pre-authorizations and appeals when necessary.
- Clearly communicate financial responsibilities, surgical timelines, and preparation requirements to patients.
- Collaborate with physicians, clinical staff, and insurance coordinators to secure all required documentation.
- Maintain accurate patient records in the EMR (we use ECW).
- Proactively update patients on any scheduling changes or insurance status.
- Deliver exceptional service while ensuring HIPAA compliance at all times.
What Makes This Role Unique:
- This is not an entry-level scheduling role—our scheduler is a critical part of the care team.
- You'll play a vital role in both patient care and backend coordination .
- Opportunities for growth within a fun, social, and supportive office culture .
Must-Have Qualifications:
- 2+ years of scheduling experience in a medical or healthcare setting
- Surgery scheduling experience is required
- Strong understanding of insurance authorization processes
- Excellent communication and organizational skills
Nice-to-Have Experience:
- Experience with eClinicalWorks (ECW) EMR
- Familiarity with bariatrics or surgical specialties such as internal medicine, orthopedics, or plastic surgery (especially breast reconstruction)
- Background in appeals and navigating complex insurance processes
Job Tags
Full time, Work at office,