Job Description

Summary:

We are seeking a detail-oriented and proactive individual to join our team as an Order Entry & Customer Support Specialist. This role is responsible for accurately processing and managing customer orders, supporting internal teams, and providing exceptional service to our customers. The ideal candidate will be tech-savvy, organized, and comfortable working in a fast-paced, collaborative environment.

Key Responsibilities:

• Accurately enter and manage customer orders, ensuring data completeness and compliance with company procedures.
• Use EDI platforms and customer portals for order submission, tracking, and inventory reporting.
• Collaborate closely with Sales, Shipping, and Purchasing teams to ensure efficient order fulfillment.
• Respond to order status inquiries and customer questions in a timely and professional manner.
• Submit daily inventory reports through EDI systems and customer-specific portals.
• Maintain and update customer account information related to orders and transactions.
• Handle incoming phone calls, addressing general customer inquiries and follow-ups.
• Manage merchandise returns, ensuring effective communication and accurate documentation.
• Prepare and provide quotes to distributors upon request.
• Serve as a backup for Amazon shipment coordination, managing routing through the Amazon platform.
• Support Sales and Marketing initiatives with project-based tasks that align with business goals.

Qualifications:

• Minimum of 1 year of experience in data entry, with familiarity in using ERP systems
• Excellent attention to detail and strong organizational skills.
• Exceptional verbal and written communication skills, with the ability to communicate effectively with internal and external stakeholders.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word) and Adobe Acrobat.
• Previous customer service experience is preferred, especially in handling order inquiries and inbound calls.
• Proven ability to work independently, manage multiple priorities, and solve problems in a fast-paced environment.
• High level of professionalism and interpersonal skills.
• Willingness to learn new products, tools, and systems.
• Flexible and adaptable to evolving business needs and tasks.

Additional Information:

• Pay range: $21-23 per hour
• Schedule: M-F 7:30 am - 4:30 pm; with some schedule flexibility
• Location : Hybrid after training - 2 days WFH per week
• Type: Direct Hire

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Similar Jobs