Job Description

Summary

The role of the Service Center Agent, Partner Support is to provide outstanding customer service, support and coaching to our Sales Representatives and Customers. Project a professional company image through in-person, email, and phone interaction. Always strive to consistently exceed customers’ expectations.

Primary Duties and Responsibilities

• Ability to learn quickly and exercise initiative in performing daily job duties.
• Learn and understand the Juice Plus+® Marketing plan.
• Learn and understand the Juice Plus+® Compensation plan.
• Learn and understand Tower Garden Product line.
• Learn and understand the Juice Plus Product line.
• Learn and understand our websites used by our Sales representatives.
• Maintain required productivity and support team members to ensure the team maintains good productivity.
• Participate in team leader feedback and coaching sessions and strive to continuously improve service and performance.
• Use the appraisal process to assist team leaders and manager to determine training needs.
• Stay abreast of changes in operating procedures and processes and ensure appropriate implementation.
• Adhere to work schedules to ensure appropriate customer service coverage
• Follow standard escalation procedures that support service level goals and continuous operations.
• Participate in security awareness training and following data security procedures for protecting sensitive customer information.
• Maintain accurate contact records in our database for reference.
• Communication through email to/from Sales representatives.
• Create and modify documents using Microsoft Office.
• Perform other duties and assist with other projects as assigned.

Minimum Job Requirements

Service Center agent, Partner Support must possess the following knowledge, skills, abilities and personal characteristics.

• Advance telephone and writing skills for business correspondence
• Duties also require excellent verbal communication skills
• Good organization and time management skills
• Knowledge of Microsoft Office Programs – Word, Excel, Power Point
• Knowledge of Email software and Web browsing
• Willingness to assume additional responsibilities
• Positive attitude and Dependability
• Strong customer service orientation and skills
• Ability to make correct timely decisions, effectively prioritize and execute tasks in a high-pressure environment
• Skilled at working within a team-oriented / collaborative environment across teams to complete work
• Willingness to work non-standard hours as needed

Experience & Education

• College degree in Business and/or 1 year work experience in Customer Service.

Physical Requirements

• Ability to sit for extended periods of time.

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