Job Description

Job Title: Facilities Manager

Location: Chagrin Falls, OH

Job Type: Full-time, Permanent

Reports To: Chief of Operations

Employment Type: Full-time (On-site, 8:00 AM – 6:00 PM)

Job Summary:

We are seeking an exceptional hands-on and highly experienced Facilities Manager to oversee the flawless operation, maintenance, and management of multiple structures and extensive grounds on a private estate in Chagrin Falls, Ohio. Operating at the level of a five-star hotel, this property demands the highest standards of attention to detail, guest experience, and operational excellence. Reporting to the Chief of Operations, this hands-on role involves managing staff, coordinating vendors, and overseeing special projects. Flexibility in working hours, including evenings, weekends, and holidays, is required to ensure the property’s impeccable standards are consistently met.

Key Responsibilities:

• Ensure the seamless scheduling of vendors and staff around the movements of the principals, maintaining the high level of discretion and service expected in a five-star environment.
• Supervise staff schedules, vendor coordination, and vehicle maintenance to ensure smooth and efficient daily operations.
• Maintain and manage complex systems, including ponds, filtration systems, irrigation zones, boilers, pool equipment, and ice melt systems, ensuring they are always in optimal working condition.
• Oversee seasonal preparations such as winterization of outdoor systems, ensuring minimal disruption and the protection of landscaping, hardscapes, and specimen plants.
• Ensure all HVAC systems are meticulously maintained, with detailed logs for filter changes and service, maintaining a climate-controlled environment.
• Coordinate seasonal services like chimney cleanings, gutter maintenance, and other scheduled tasks to keep the property pristine year-round.
• Maintain and oversee sophisticated smart home technologies (Control4, Lutron, Savant) for lighting, AV systems, and home automation, ensuring they are always functioning flawlessly.
• Manage the water systems, including well-water integration, testing, and interpretation of reports, maintaining the property’s water quality to the highest standards.
• Ensure septic systems are managed with precision, including cleaning schedules, leach field monitoring, and tree root intrusion management.
• Oversee expansive grounds maintenance, ensuring that ornamental gardens and hedges are always in pristine condition, and collaborate with arborists for expert tree care.
• Conduct regular property inspections to proactively identify and address any maintenance needs, ensuring that every aspect of the estate is always ready for use.
• Troubleshoot and repair minor mechanical systems, appliances, and plumbing, ensuring immediate resolution before involving external vendors.
• Supervise repairs, renovations, and improvements to ensure the property always remains in impeccable condition.
• Maintain accurate electronic records and documentation of all property management activities.
• Prepare and present weekly reports to the Chief of Operations, outlining the property’s status and ongoing maintenance projects.

Qualifications:

• Minimum of 5 years of experience in a facilities management role, preferably in luxury estates or five-star hospitality settings.
• Proven ability to lead, mentor, and develop staff to maintain the highest levels of performance and service.
• Highly self-motivated and capable of working independently, responding swiftly to changing priorities with urgency and discretion.
• Hands-on experience in hvac, plumbing, electrical, water systems, landscaping, etc.
• Ability to manage multiple tasks and high expectations in a fast-paced, dynamic environment.
• Exceptional professionalism, with the ability to interact with colleagues and vendors with tact, integrity, and sound judgment.
• Proficiency in Mac and Apple operating systems.
• Expertise in smart home systems (Lutron, Savant, Control4) and other advanced property technologies.
• Ability to pass a thorough background check.
• Authorized to work legally in the U.S.

Relocation & Benefits: Relocation assistance and comprehensive benefits package provided

If you possess the skills and experience to maintain a world-class property at the level of excellence expected in a five-star environment, we invite you to apply for this exciting opportunity.

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