Job Description

Job Title: Business Process Manager/Product Owner

Location: San Jose, CA 95110

Duration: 9 months

Contract Type: W2 only

Pay Rate: $91.55/Hour

Duties:

• Main responsibility will be to act as a scrum product owner for our internal tools used for product onboarding to our commerce platforms.
• Work with key stakeholders to identify business needs, project dependencies, and overall strategy.
• Develop user stories and prioritize activities based on customer impact, business needs, project dependencies, and overall strategy.
• Define acceptance criteria for testing and work closely with engineering, QE, and users on creating and executing test plans.
• Facilitate the creation and maintenance of system and process documentation.
• Build partnerships with key stakeholders to lead them through impact analysis, user acceptance testing, and adoption of changes required to deliver business value
• Serve as a business process and systems subject matter expert for internal and customer facing issues

Skills:

• 7+ years of experience in an operational role
• Strong analytical and problem-solving skills to research and identify issues, root cause, and proposed resolution
• Excellent communication, listening and interpersonal skills at all levels of the organization
• Proven confidence and flexibility in dynamic environments with ability to adapt to shifting priorities.
• Approach work with positive energy, curiosity, and a commitment to continuous learning
• Experience with scrum and agile methodologies
• Working knowledge of standard software applications (MS 365, Acrobat, Outlook, Slack, Jira)
• Experience in the software industry, particularly in pricing and offer management, a definite plus
• Scrum and business change management certification a plus
• Nice to have skills include experience with SAP, Atlassian Confluence, Tableau, Salesforce.com, and automation processes

Education:

• Bachelor’s degree or equivalent practical experience required

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