Job Description

About DeLille Cellars   

DeLille Cellars, established in 1992, is the oldest operating winery in Woodinville, Washington. Renowned for pioneering Bordeaux-style blends from Washington State, the winery has built a legacy of excellence, earning over 800 individual 90+ ratings from leading wine publications. DeLille is consistently recognized by top critics and influencers as one of Washington's premier wine producers and sources its grapes from the state’s most esteemed vineyards. Guided by its founding philosophy of ‘always seeking,’ DeLille Cellars remains dedicated to the relentless pursuit of exceptional quality. 

About This Role  

DeLille Cellars is seeking qualified candidates for the position of Restaurant Operations Manager. This position will oversee the daily operations of DeLille restaurants, ensuring high standards of hospitality, service, quality and profitability. The role requires a strategic leader with a passion for hospitality, strong business acumen, exceptional organization and the ability to inspire, manage and develop high performing teams. To be successful in this role you will be a thoughtful, solution-oriented leader with a bias for action. 

This role will be on-site in Woodinville, WA with some time spent in our University Village location in Seattle, WA. 

What You’ll Do:  

Leadership:

• Oversee the operations of all restaurant locations, ensuring operational excellence and compliance with company standards and policies. 
• Develop and manage budgets, monitor financial performance, and implement cost-control measures and revenue drivers to ensure each location achieves its financial and operational goals. 
• Recruit, train and mentor restaurant managers and staff, fostering a positive and productive work environment. 
• Develop and execute operational strategies to drive growth, improve efficiency, and enhance the overall guest experience. 
• Establish good working relationships with other departments and team members to foster open and positive communication and ensure seamless operations 
• Work on the floor as need to support restaurant team as acting GM during GM and assistant GM PTO. 

Communication and Collaboration:

• Ensure clear, proactive and timely communication and follow-up both internally and externally with team members, co-workers, vendors and guests to address and resolve challenges and issues that arise.
• Coordinate with hospitality and marketing teams to coordinate promotional activities and programs. 

Guest Experience:

• Ensure exceptional guest and member service and satisfaction by maintaining high standards of hospitality, service, food quality and presentation. 
• Ensure all restaurants comply with health and safety regulations, licensing requirements and company policies 
• Knowledgeable about restaurants, menu and hospitality trends to ensure our menu, service and offerings remain compelling and competitive for members and guests. 

Vendor Management:

• Establish and maintain relationships with suppliers and vendors to ensure quality and cost-effectiveness 

About You:  

Education & Experience: 

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field. 
• 5+ years of General Manager experience, with a proven track record managing multiple locations. 
• Experience in budget and financial management. 
• Strong knowledge and passion for the hospitality, restaurant, and wine industries. 

Leadership & Team Management: 

• Demonstrated ability to lead, train, develop, and motivate management team members to achieve results. 
• Exceptional leadership and team management skills, with the ability to foster a culture of collaboration and continuous improvement. 

Skills & Abilities: 

• Strong problem-solving skills and attention to detail. 
• Ability to analyze data and make informed, timely decisions. 
• Effective in developing and implementing strategies that drive results. 
• Ability to manage competing priorities and thrive in a fast-paced environment. 
• High level of composure, professionalism, and conflict resolution skills. 

Communication & Interpersonal Skills: 

• Exceptional communication skills with the ability to build relationships and engage with a diverse team. 
• Enthusiastic about teamwork and hospitality. 

Technical Proficiency: 

• Proficiency in Microsoft Word, Excel, Outlook, and willingness to adopt and learn new technologies. 
• Experience with POS systems, reservation platforms, inventory management, and event applications. 

Other Requirements: 

• Valid driver’s license and reliable transportation. 
• Knowledge of industry regulations and compliance requirements. 
• High level of integrity and professionalism. 

Pay Range Details  

The pay range for incoming hires into this position is $115,000 – $130,000 with eligibility for an annual bonus. At DeLille, compensation decisions are dependent on a variety of factors, including a candidate’s experience and scope of responsibility.

DeLille Cellars strives to create a meaningful interview experience for all candidates. If you need any accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. 

• We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. 

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