Job Description

Job Title: Retail Store Manager – Flagship Location

Location: Winter Park, FL

About Klassy

Klassy is a fashion brand redefining comfort for the girls. Our clothing is designed to give comfort and style and we have a beloved community of women nationwide. After 6 years as an ecommerce-only brand, we’re opening our first-ever flagship store in a high traffic main-street district (Park Ave, Winter Park FL)—and we’re looking for a leader to bring the Klassy in-store experience and brand to life.

Position Overview

The Retail Store Manager will be the driving force behind our flagship store’s success. This role is perfect for a leader who thrives in a high-energy, customer-focused environment and is passionate about style, service, and creating memorable brand moments. You will be responsible for all aspects of store operations—from achieving sales goals to building and inspiring & managing a high-performing team.

The retail experience is experiential, with a matcha bar and vintage photobooth in the space. We are expecting 300 customers in the store a day. In addition to managing this dynamic environment, the Retail Store Manager will be expected to manage a store events calendar that engages the local customer base.

Key Responsibilities

• Lead and motivate the store team to meet and exceed sales and service goals.
• Deliver a premium in-store experience aligned with Klassy’s brand values and aesthetic.
• Recruit, train, and coach team members for success.
• Oversee daily operations including opening/closing, inventory control, merchandising, and scheduling.
• Maintain visual standards that reflect the Klassy brand, including seasonal updates and product storytelling.
• Analyze sales reports and implement strategies to maximize revenue. Provide insights on sales reporting
• Ensure operational compliance with company policies, procedures, and standards.
• Resolve customer concerns with professionalism and brand integrity.
• Create and manage a retail events calendar
• Ensure usable content can be captured at retail in an aesthetic and social-first manner
• Collaborate with corporate teams on new product launches, events, and promotions.

Qualifications

• 3+ years of retail management experience (fashion/apparel strongly preferred).
• Proven track record of meeting sales goals and driving team performance.
• Understanding as to how local customer base and events drive sales and engagement
• Ability to manage retail staff and build a pragmatic, drama-free environment
• Exceptional leadership, communication, and interpersonal skills.
• Strong visual merchandising skills and attention to detail.
• Comfortable with POS systems, inventory management, and basic reporting.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

What We Offer

• Competitive salary + performance-based bonus.
• Employee discount on Klassy products.
• Opportunity to lead in our premier flagship location and shape the in-store customer experience.
• Growth potential within a rapidly expanding brand.

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