Job Description

Printpack is seeking a qualified candidate to fill the position of Sales Support Administrator located in Wayne, PA. This position will report to the Senior Director, National Accounts.

Minimum Requirements:

• 3 years of relevant work experience in customer service, sales, accounting, or business management,
• Proficient in Microsoft Office with intermediate Excel skills including conditional formatting, advanced formula usage, pivot table creation & manipulation.

Preferred Skills:

• Strong communication skills and comfortable building relationships with internal and external customers
• Detail-oriented with a high regard for accuracy
• Analytical and problem-solving skills with an interest in and ability to work with numbers
• Self-directed and able to handle multiple priorities
• Familiarity with ERP systems

Key Responsibilities:

• Works closely with National Account Sales teams to support customers with issue resolution and identify the right internal resources to engage based on the situation.
• Prepares and distributes monthly and quarterly reports including Month-End Sales, Material Usage, Diverse Supplier Spend and Opportunity Summary.
• Tracks, manages and resolves aged inventory issues working with Sales to hold customers accountable to agreed upon terms and assure timely shipment or destruction. Responsible for documenting and invoicing storage and warehouse fees.
• Works with Credit department to track accounts receivables, apply credits, research & resolve short payments, unearned discounts and invoicing errors.
• Records customer complaints and supports Quality, Manufacturing and Sales by tracking the status of complaints and assuring a timely response.
• Provides an elevated level of customer service support with occasional involvement in order management activities including order acknowledgments, expediting, shipping confirmations, and tracking.
• Manages & reconciles trial and graphics costs and processes invoices when necessary.
• Supports Sales with pricing, proposal development, presentations, samples, reports, and information gathering.
• Provides administrative support as necessary for the assigned sales team.

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