Job Description

Central Scheduling Call Center Representative

Location: Morristown, New Jersey

Schedule: Monday–Friday (8:00am–4:00pm or 9:00am–5:00pm)

Position Overview

We are seeking a detail-oriented and customer-focused Central Scheduling Call Center Representative to support our growing primary care and scheduling operations. This role is ideal for someone who thrives in a fast-paced, high-volume call center environment and enjoys helping patients navigate their care.

Key Responsibilities

• Serve as a scheduler within the Central Scheduling Call Center
• Handle a high volume of incoming calls with professionalism and efficiency
• Transcribe physician orders and schedule patients across multiple service modalities
• Schedule appointments primarily for Primary Care services
• Communicate available patient assistance tools clearly and accurately
• Cross-train in additional scheduling modalities as needed by the department
• Provide exceptional customer service while maintaining accuracy and attention to detail

Required Qualifications

• High School Diploma or GED required
• Prior call center experience or experience in a high-volume call environment preferred
• Strong customer service skills
• Clear, professional verbal communication skills

Preferred Qualifications

• Experience in a medical practice setting, especially:
• Primary Care
• Internal Medicine
• Pediatrics
• Epic EMR experience preferred
• Bilingual (English/Spanish) preferred
• Associate’s Degree a plus

Why Join Us

• Stable, full-time weekday schedule with multiple shift options
• Opportunity to be part of a growing healthcare scheduling initiative
• Collaborative, patient-focused environment
• Training provided across multiple scheduling modalities

If you are organized, patient-centered, and comfortable managing a high call volume, we encourage you to apply and join our Central Scheduling team.

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