The main function of a service engineer is to represent advance serviceability of design within the Vehicle Development Process. A typical service engineer is responsible for identifying, addressing, or escalating serviceability issues as appropriate utilizing business case analysis.
Job Responsibilities:
• Develop and communicate service requirements.
• Develop diagnostic and repair procedures.
• Attend Product Development Team (PDT) Meetings, Design for Manufacturing (DFMs) and Peer reviews for assigned service subsections.
• Develop service part release strategies with Service parts Engineering/Design Release Engineers/Suppliers with Subsystem Service Plans (SSSP).
• Investigate and respond to Problem Tracking Reports (PTR’s) (suggested service manual changes).
• Investigate and respond to Quality Audit Reports (suggested service manual changes).
• Review Engineering Work Orders (EWO’s) for service impact and follow up as required.
• Identify when special tools are required to perform a vehicle repair.
• Work with the Special Tool committee to develop and validate special tools.
• Occasionally perform coordination tasks and projects with a limited scope.
• Complete special projects as required.
Skills:
• Knowledge of MS Word, Excel, and PowerPoint.
• Knowledge of Lotus Notes or other email communication tools.
• Strong interpersonal skills involving ability to work effectively cross-functionally and cross-culturally.
• Strong written and verbal communication skills.
• Ability to work independently and with a team.
• Ability to partner with senior management to analyze and solve issues.
• Ability to handle multiple projects simultaneously.
• Ability to read engineering schematics and blueprints.
• Strong understanding of automotive repair.
• Demonstrated electrical/electronic diagnosis and repair ability.
• Valid driver’s license.
Education/Experience:
• Bachelor’s degree in Engineering or related technical field.
• 8-10 years of experience required.
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