Technical Project Manager Job at Creospan Inc., Chicago, IL

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  • Creospan Inc.
  • Chicago, IL

Job Description

IT Project Manager

Responsible for overseeing the technical aspects of a contact center operation, including managing the implementation, maintenance, and optimization of the contact center software, systems, and infrastructure.

Experience:

  • Proven experience (10+ years) in managing contact centers, ideally in an IT or technology-driven environment.
  • Strong experience in IT project management and the ability to manage multiple projects simultaneously.
  • Expertise in contact center technologies, including CRM systems, IVR, ACD systems, and call routing software.

Skills:

  • Strong leadership, coaching, and motivational skills.
  • Exceptional communication and interpersonal skills.
  • Analytical mindset with the ability to use data and KPIs to drive decisions and improvements.
  • Proficient in project management methodologies (e.g., Agile, Waterfall).
  • Knowledge of IT infrastructure and troubleshooting.

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