Job Description

Job Title: Visitor Relations Spec B

Location- 100% onsite in Mukilteo, WA

Duration: 6 Month

Location: Mukilteo (8415 Paine Field Blvd.) We are not in Seattle (not Museum of Flight)

Shifts: 1st shift 8:00 am – 6:00 pm

33-40 hours/week Thursday-Monday

Primary duties:

• Engages customers enthusiastically; supports all aspects of visitor experience to enhance brand and products. Actively creates exceptional experiences for a diverse audience.

• Creates a positive impression of Company, reflecting values in all activities and in all contact with the public.

• Memorizes and delivers extensive scripted material and approved messaging to guests. Actively incorporates script updates and new content as required. Practices continuous learning with supplemental material and Company news.

• Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees.

• Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs.

• Assists visitors with general building wayfinding and services at both Future of Flight and Everett Factory sites.

• Learns gallery and exhibit content and actively engages with visitors to share information accurately. Facilitates interactive experiences with general public, groups and event guests. Proactively addresses and/or reports safety issues or concerns. Assists with evacuating guests during emergencies and implements safety training practices as needed.

• Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations.

• Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require.

• Completes mandatory training assignments in a timely manner and participates actively in team training and meetings.

• Other duties as assigned.

Required Qualifications:

• 1 or more years' related work experience in a role which required strong customer service and communication skills

• Experience with a role that requires presenting, training, teaching, or acting in a client facing environment

• Experience working in a team environment

• Proven reliability, punctuality and regular attendance

• Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays

• Must be able to work in standing or walking positions for up to six (6) hours per shift

Preferred Qualifications:

• Six months’ experience giving public tours and/or public speaking

• Six months’ experience with technology related to events, exhibits, or POS

• Proficient with Microsoft Office tools

• Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+2 years' related work, Bachelor, etc.).

Ability to Perform the Following Requirements:

• Current required schedule: Thursday through Monday, 100% onsite.

• Punctual attendance and compliance with daily team rotation and break schedules

• Ability to speak intermittently for 90 minutes at a time, 3-4 times daily

• Professional written and verbal communication skills, information retention skills

• Frequent walking on various surfaces and standing

• Occasional stair climbing/descent

• Occasional to frequent sitting

• Occasional grasping/handling and keyboarding/mouse use

• Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting

• Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment

Training and Competency Requirements:

• Successful training completion is a contingency of employment.

• Engages customers proactively. Creates a positive impression of Company, reflecting values in all activities and in all contact with the public.

• Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required.

• Proficient with gallery and exhibit content and actively engages with visitors to share information accurately.

• Facilitates interactive experiences with general public, groups and event guests as requested.

• Proactively addresses and/or reports safety issues or concerns.

• Uses good judgment and teamwork to collaborative effectively on staffing coverage and rotations.

• Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings.

• Complete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all Brand Experience policies and procedures.

• Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus.

• Proficient with ticketing system and functions, and other locations as trained and assigned.

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