Job Description

Senior Account Manager, Residential Maintenance Division

Position Overview:

We are seeking a motivated and experienced individual to join our team as a Senior Account Manager, Residential Maintenance Division. This role offers the opportunity to make a significant impact by leading a critical division within a company known for its strong culture, high employee retention, and collaborative environment. As a key leader in our team, you will work in a dynamic setting that prioritizes growth, innovation, and continuous improvement. This is an influential role where you will drive strategic initiatives, shape divisional performance, and contribute to a supportive and team-focused workplace.

Key Responsibilities:

Sales & Account Management

• Drive sales by identifying and addressing the needs of existing clients and new prospects, contributing to divisional growth.
• Manage customer relationships, oversee contract renewals, and ensure client retention through proactive engagement and exceptional service.
• Estimate Residential Maintenance (RM) and turf services, along with enhancement projects such as plantings, pruning, and lawn renovations.

Divisional Operations & Team Management

• Lead the RM and Turf Divisions, ensuring operational efficiency, quality, and safety compliance.
• Continuously seek improvement opportunities to enhance metrics, meet quality goals, and maintain profitability.
• Oversee field managers and foremen, ensuring adherence to schedules, policies, and company standards.
• Work with the Scheduler to optimize crew routing and allocate resources efficiently.
• Manage and train divisional staff, including onboarding new hires to ensure productivity and alignment with company standards.
• Develop and maintain Standard Operating Procedures (SOPs) and production rates to streamline operations.
• Ensure proper maintenance and repair of divisional assets, coordinating with foremen and the mechanic to implement preventative measures.

Project & Quality Management

• Oversee all Residential Maintenance projects, ensuring clear guidance and work orders for crews.
• Conduct site visits to ensure project quality and adherence to standards.
• Address and resolve customer concerns promptly to maintain satisfaction levels.

Growth & Strategy

• Drive divisional growth by meeting sales targets, upselling services, and acquiring new clients.
• Collaborate with the Operations Manager to analyze metrics, KPIs, and budgets, offering strategic ideas to enhance efficiency and profitability.

Enhancement & Snow Operations

• Manage enhancement projects, assigning tasks to field managers and overseeing progress.
• Participate in snow removal operations with the Snow & Ice Ops Team, supporting growth in the Commercial Snow & Ice Division.

Qualifications:

• 5+ years of experience in landscaping, with at least 3 years in a management role.
• Expertise in turf care and landscape enhancement project management.
• Proven experience in account management and managing field crews.
• Familiarity with LMN, Fleetio, and CompanyCam (preferred).
• Basic computer skills.
• Strong management and training capabilities; bilingual in English and Spanish is a plus.
• Valid driver’s license.

Compensation:

• $85,000.00 - $100,000.00 per year, depending on experience.

Benefits:

• 401(k) matching
• Cell phone reimbursement
• Company car
• Paid time off

Schedule:

• Monday to Friday, with occasional weekends as needed.

Supplemental Pay:

• Commission pay
• Performance bonus

Location Requirements:

• Must be able to commute to North Andover, MA, or relocate before starting work.

If you are passionate about landscaping, management, and creating exceptional customer experiences, we invite you to join our team and take your career to the next level.

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