Job Description

Duration: 6 month contract

Location: San Francisco/Bay Area

Pay: $36.50/hr

Key Responsibilities

Concierge Order Experience

(EOQ: ~25 orders per week per person)

• Coordinate orders with clients
• Build catering orders for external approval
• Place orders and support order adjustments

Merchant Order Management and Rapid Acquisition

(EOQ: ~15 orders per week per person)

• Coordinate orders with merchants outside our current product scope
• Work with merchants to ensure orders meet client needs (e.g., enough food)
• Enable catering orders from merchants not previously onboarded into our LO program

Delivery Support

(EOQ: ~5 orders per week per person)

• Act as client-facing representative of the company; accompany delivery drivers on high-stakes orders
• Provide additional support beyond delivery driver scope (e.g., purchasing last-minute utensils)
• Support training and onboarding of new delivery drivers into the catering program

Core Job Requirements

• Client-facing experience (restaurant, catering, or account management is a plus)
• Ability to solve problems quickly and effectively
• Strong work ethic, flexible schedule, and a bias toward action
• Strong written and verbal communication skills
• Detail-oriented with an eye for design (e.g., order setup and menu presentation)

Other Requirements

• Access to a car
• Must be within driving distance of the San Francisco metro area

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