Information Systems Analyst Job at TPA technologies, Miami, FL

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  • TPA technologies
  • Miami, FL

Job Description

Information Systems Analyst (A/V Support Technician)

Location: Coral Gables, Miami, FL — Onsite

Schedule: Part-Time, 24 hrs/week (Tuesday–Thursday, 8 AM – 4 PM)

Duration: 1-Year Contract

Overview

We are seeking an Information Systems Analyst with strong hands-on A/V and desktop support experience to join our Corporate IT team in Coral Gables, Miami . The ideal candidate will provide in-person support for conference room technology, desktop systems, and end-user applications, ensuring seamless operation of meetings, audio, and video platforms such as Microsoft Teams and Zoom .

Key Responsibilities

  • Provide in-person support for A/V and conference room systems , including setup, troubleshooting, and ensuring proper functionality of hardware, codecs, and connectivity.
  • Troubleshoot and resolve end-user hardware issues (laptops, printers, peripherals) and assist with software installations and updates.
  • Maintain and update the IT hardware asset database and support automation efforts using PowerShell scripting.
  • Liaise with third-party vendors for escalated A/V or infrastructure issues as needed.
  • Assist lower-tier support teams with documentation, training, and ticket resolution.
  • Provide hands-on assistance to higher-tier teams, including hardware racking and testing .
  • Support remote users and assist with provisioning/deprovisioning of regional office equipment.
  • Stay current with emerging technologies and contribute to ongoing IT process improvements .

Qualifications

  • Bachelor’s degree or equivalent professional experience required.
  • 3+ years of experience in a customer-facing IT support role.
  • 3+ years supporting Microsoft technologies (Windows OS, Office 365, Teams, etc.).
  • Strong A/V troubleshooting skills — including mirroring, connectivity, and codec optimization.
  • Excellent troubleshooting , communication , and customer service skills.
  • Experience with PowerShell scripting required.
  • Familiarity with infrastructure technologies (servers, networking) preferred.
  • Experience with ServiceNow or similar ITSM tools preferred.
  • ITIL certification a plus.
  • Spanish language skills are a plus.

Callouts

  • Onsite in Coral Gables, FL , 3 days per week (Tues–Thurs)
  • Part-time, 24 hours/week
  • Direct, hands-on user interaction required
  • Excellent fit for personable, customer-oriented IT professionals with A/V support expertise

Job Tags

Contract work, Part time, Work at office, Remote work, 3 days per week,

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