Job Description

*If the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30’ if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.*

We are seeking a dynamic and customer-focused Junior Onboarding Manager to join our client's growing team. In this hybrid role, you will be instrumental in ensuring a seamless onboarding experience for their new customers. You will provide expert guidance, training, and support, fostering strong customer relationships from the outset.

Key Responsibilities:

Customer Onboarding:

• Guide new customers through the onboarding process for our client's product/service.
• Deliver comprehensive support to ensure successful product adoption.

Relationship Management:

• Build and maintain strong relationships with new customers, serving as their primary point of contact during onboarding.
• Act as a customer advocate, ensuring their needs are met.

Training and Presentations:

• Conduct engaging project kick-off meetings and presentations (both in-person and virtual).

Project and Data Management:

• Manage onboarding projects, ensuring timely completion of milestones.
• Accurately record customer data and onboarding progress in the client's ERP system.
• Generate reports on onboarding metrics and customer feedback.

Issue Resolution:

• Identify and resolve customer issues promptly.
• Escalate complex issues to senior team members as needed.
• Collaborate with sales, support, and product teams to ensure a cohesive customer experience.

Hybrid Work: Perform duties both remotely and in-office as required.

Qualifications:

• Minimum 2 years of customer service experience, ideally in onboarding or customer success.
• Proven ability to deliver effective presentations to diverse audiences.
• Strong project management and organizational skills.
• Proficiency in data entry and ERP software (e.g., SAP).
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively.
• Strong problem-solving and analytical skills.
• Customer-centric mindset with a passion for exceptional service.
• Ability to adapt to a fast-paced environment.
• Reliable internet access and suitable home office setup.

Preferred Qualifications:

• Experience with telecom services or similar.
• Bachelor's degree in business, communications, or a related field

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