Technical Analyst (Contract/Hybrid/Night Shift) Job at Optomi, Southington, CT

aTh4Q1FHOGZTWkVzaGFhS09xN1preXVGVHc9PQ==
  • Optomi
  • Southington, CT

Job Description

Technical Analyst (Full Time, Contract; Hybrid, Night Shift in Bristol, Connecticut)

Optomi, in partnership with a leading media and entertainment provider, is seeking a highly skilled Technical Analyst to serve as the first point of contact for incidents within a 24x7 operations environment. In this role, you’ll gather and analyze incident details from callers or monitoring alerts, perform Tier 1 troubleshooting, and escalate issues to Level 2 or Incident Management when needed. You’ll work within ServiceNow, Jira, Confluence, Teams, PagerDuty, Datadog, BigPanda, and other monitoring platforms to track incidents, document timelines, scribe during active events, and ensure procedures are followed throughout the incident lifecycle. This position plays a critical role in supporting production teams—maintaining accurate documentation, monitoring service health, and helping ensure high service availability across complex media delivery workflows.

Training: 4-6 weeks training - will work 2pm -10pm on site

After Training:

  • Thursday 12AM -6AM
  • Thursday 6PM - Friday 6AM
  • Friday 6PM - Saturday 6AM
  • Saturday 6PM - Sunday 6AM

Responsibilities:

  • Serve as the first point of contact for incidents reported by internal stakeholders and external partners.
  • Capture, analyze, and document incident details through calls, Slack messages, and monitoring alerts to determine scope and impact.
  • Provide Tier 1 troubleshooting and escalate issues to Level 2 support or Incident Management when necessary.
  • Monitor service-health platforms such as Datadog, BigPanda, Teams, PagerDuty, and email to proactively identify issues.
  • Work tickets and track incidents in ServiceNow, Jira, and Confluence, ensuring accurate documentation throughout the lifecycle.
  • Collaborate with technical support, engineering, and media specialists to support production workflows and enhance issue resolution.

Apply today if your background includes:

  • 1-2 years working in a 24x7 IT call center or helpdesk, handling real-time user issues and incident intake.
  • Hands-on experience fulfilling service requests and performing front-line troubleshooting for technical problems.
  • Practical use of ITSM tools such as ServiceNow, Jira, PagerDuty, and Confluence for ticketing and incident tracking.
  • Exposure to monitoring or observability platforms like Datadog, BigPanda, Conviva, Grafana, or Splunk.
  • Ability to work under pressure, manage urgent priorities, and support high-visibility production teams.
  • Strong communication skills with experience interacting effectively with stakeholders, peers, and end users, both verbally and in documentation.

Job Tags

Full time, Contract work, Weekend work,

Similar Jobs

Clark International

Unarmed Security Officer Job at Clark International

 ...in search of professional candidates who will be working in high end corporate locations. Clark International strives to provide security services that are above the industry standard. Applicants must be fit and able to stand a post and foot patrol assigned areas diligently... 

Heritage Christian Childcare (multiple locations)

Prn Substitute Teachers Aide Job at Heritage Christian Childcare (multiple locations)

 ...Heritage Christian Childcare (Multiple Locations) in Saint Clairsville, OH is looking for one prn substitute teachers aide to join our strong team. We are located on 52329 National Rd. E.. Our ideal candidate is attentive, punctual, and hard-working. Responsibilities... 

Attractivate Consulting Solutions

Fortinet Network Engineer Job at Attractivate Consulting Solutions

 ...Fortinet Network Engineer Houston, TX Contract to Hire $120K-$140K On-site We are seeking a highly skilled Network Engineer to join our team in Houston, TX. This role is integral to designing, implementing, and optimizing our network infrastructure to support... 

TOD'S

Stock Associate Job at TOD'S

 ...Stock Associate performs a number of fundamentally important functions: warehouse management, inventory control, goods receiving and delivery. The Stock Associate works under the supervision of the Store Manager. The Stock Associate will work in the stock room, which... 

Masis Staffing Solutions

Printing Specialist Job at Masis Staffing Solutions

Masis Staffing Solutions is assisting our client in searching for a Copy Center Associate (temporary 5+ months) to join our Office Services team in Philadelphia PA (Center City - Market Street West. In this role, you will be responsible for operating copy center and...